Abilene Auto Repair

So rude on the phone they lost my business over the phone

These guys are crooks. Especially Gary or Jerry, who likes to be lazy and complacent when giving a estimate for repairs. You would think as long as they’ve been ripping people off since 1957, that they would be able to ask a few questions, check the fluid, and would be able to know whether or not the transmission can be rebuilt. But this is their “estimate” . The average rebuild cost is $4900-$5300 plus tax. I said ok even though its a bit high by ase standards. Then after pulling the transmission out he was hit by some kind epiphany that “ well the transmission can’t be rebuilt and now its gonna cost close to $7k. And since his over 50+ years in business he would have no foresight or intuition that was a high probability outcome. But since it took dropping to figure that out the $167 diagnostic fee has mutated into overgrown malignant mass of incompetence totaling almost $800.

Perry is amazing there. Quick and courteous service

Horrible service. Brought the transmission in to find out why the Suburban was staying in limp mode. All they could tell me was the oil was burnt and second was slipping. When I told them it was in limp after a full rebuild, all they could tell me is what their scans say. No offer to troubleshoot further, even after I told them I'd just take it somewhere else.